Return Policy
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- For hygiene reasons, underwear, swimwear, and intimate apparel are not eligible for return unless they are faulty or damaged upon arrival.
2. Return Process
- To initiate a return, please visit our Returns Portal on the website or contact our customer service team at returns@hachimanstores.com.
- Once your return request is approved, you will receive instructions and a return shipping label.
- Pack the item securely and ensure it reaches us in the condition in which it was received.
- You are responsible for the cost of return shipping unless the product is faulty or incorrect.
3. Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
We do not offer direct exchanges. If you would like a different size or product, please return the item and place a new order.